SecureNet VPN Support

Official support contact: yayappsltd@gmail.com

We answer every message within 1 business day. Please include your device model, iOS/macOS version and the SecureNet version (Settings → About) so we can help faster. You can also use the contact form on our homepage.

Frequently Asked Questions

The VPN will not connect

• Pull down the server list to refresh and pick a different location.
• Switch between Wi‑Fi and cellular data once; some networks block VPN traffic.
• Toggle the connection off and on. If it still fails, remove the VPN profile in Settings → General → VPN & Device Management and connect again to reinstall it.

I paid but the app still shows the free plan

Open Settings in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID that made the purchase. If it does not resolve within a few minutes, email us with your App Store receipt.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open iPhone Settings → your name → Subscriptions → SecureNet and tap Cancel. Your access continues until the end of the paid period.

How do I request a refund?

Refunds are handled by Apple at reportaproblem.apple.com. If you need help with the process, write to us and we will guide you.

How do I delete my account and data?

In the app go to Settings → Delete Account. This removes your VPN credentials and account record from our servers. See our Privacy Policy for details on what we store.

Which protocol does SecureNet use?

SecureNet uses WireGuard® for all connections. We do not keep logs of your browsing activity.

Company

Yaysoft LTD
Email: yayappsltd@gmail.com
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